This Privacy Policy explains how FitWell.Life LLC, doing business as Empire Builder Hub ("Empire Builder Hub," "we," "us," or "our"), collects, uses, and protects information when you visit our website, communicate with us, book an appointment, or use our services.
1. Information we collect
We may collect information you provide directly, including your name, email address, mobile phone number, business name, service interests, appointment details, communications, and information submitted through our chat widget or other forms.
We may also collect technical and usage information such as your IP address, browser type, device information, referring page, pages visited, approximate location, and interactions with our website, emails, or campaigns. When you make a payment, our payment providers process the transaction and may provide us with limited billing and transaction details.
2. How we use information
We use information to respond to inquiries, schedule appointments, provide and improve services, manage client relationships, process payments, communicate about projects or accounts, personalize website experiences, measure marketing performance, protect our systems, and comply with legal obligations.
We send marketing communications only as permitted by law and, where required, with your consent. You may opt out at any time.
3. Mobile information and SMS consent
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with service providers that support services such as customer service, messaging delivery, scheduling, or platform administration is permitted only as necessary to provide those services.
All other use-case categories exclude text-messaging originator opt-in data and consent. This information will not be shared with any third parties.
4. Service providers
We may use service providers for website hosting, customer relationship management, appointment scheduling, communications, analytics, advertising, payment processing, and business operations. They may access information only as needed to perform services for us and are expected to protect it appropriately.
5. Cookies and similar technologies
We and our service providers may use cookies, pixels, and similar technologies to operate the website, remember preferences, understand website activity, improve performance, and evaluate campaigns. You can control cookies through your browser settings, although disabling them may affect some website features.
6. Data retention and security
We retain information for as long as reasonably necessary to provide services, maintain business and legal records, resolve disputes, and enforce agreements. We use reasonable administrative, technical, and organizational safeguards, but no method of transmission or storage is completely secure.
7. Your choices
You may unsubscribe from marketing emails using the link provided in the message. For text messages, reply STOP to opt out or HELP for assistance. You may also contact us to request access to, correction of, or deletion of personal information, subject to applicable law and legitimate recordkeeping needs.
8. Children’s privacy
Our website and services are intended for adults and businesses. We do not knowingly collect personal information from children under 13.
9. External services and links
Our website may link to or embed services operated by others. Their privacy practices are governed by their own policies, and we encourage you to review them.
10. Changes to this policy
We may update this Privacy Policy as our practices or legal requirements change. The effective date above indicates the latest revision.
11. Contact us
Questions or privacy requests may be sent to hello@fitwell.life or by calling 314-661-3104.
FitWell.Life LLC d/b/a Empire Builder Hub
1209 Cauthen Ct.
Florissant, MO, 63034